Repair Agreement

1. Scope of Repair: Any specifically requested repair, such as ‘screen repair’, will be performed exclusively. However, if other issues are detected during the repair process (e.g., malfunctioning power button, sticky home button), they will be assessed but not repaired to ensure timely service and maintain the accuracy of the initial quote.

2. Device Pickup Authorization: Devices can only be collected by the customer listed on the ticket and who has signed this agreement. If authorization is required for another individual to collect the device, please inform us in advance. Devices will not be handed over to any unauthorized person to maintain customer privacy and data security.

3. Device Reset Policy: Devices will not be reset or restored unless specifically requested by the customer. We prioritize preserving all videos, music, and photos during the repair process. If a reset/restore is necessary for device functionality and not requested by the customer, we will inform you accordingly. Please note that this process may take several hours.

4. Parts Ordering and Deposit: We do not stock many parts to minimize the risk of damaged replacements and offer the best prices. Parts orders are placed bi-weekly, with delivery times varying from 2 to 10 business days. Special order repair may require a deposit, which may be refunded if the repair is canceled within 90 days of ticket creation.

5. Time Estimates: Estimated completion times are subject to variations depending on factors such as device type, repair complexity, parts availability, and current workload. Extended completion times do not qualify for discounts as the same quality of work is maintained regardless of timing.

6. Scheduling and Communication: For phone repairs, scheduling can be arranged around work or private schedules. We appreciate open communication and understand the importance of personal commitments.

7. Device Dysfunction: In the rare event of a device malfunction during repair, we will promptly inform the customer. If the repair cost exceeds the device’s replacement value, work will cease immediately. We hold no liability for devices deemed irreparable due to pre-existing conditions or extensive damage.

8. Part Warranty: We guarantee the functionality of replaced parts. If a replaced part fails, we will cover the cost of another replacement. However, other damages unrelated to the repair are the customer’s responsibility.

9. Device Lock Information: Passcodes or passwords are necessary for proper device testing post-repair. Failure to provide this information may result in the repair being considered AS-IS.

10. Ownership and Retrieval: Devices not retrieved within 30 days from the completion date may be considered abandoned. We reserve the right to assume ownership of the device and attempt payment resolution.

11. Customer Responsibility: A copy of this agreement and our warranty policy is provided upon repair drop-off. Customers are responsible for the status of devices brought in for repair and acknowledge the terms outlined herein.

12. Disclaimer: TechRx Repair accepts no responsibility for lost or stolen devices. By signing this agreement, the signer assumes full responsibility for the device’s status and ownership.

13. Quality Service Commitment: At TechRx Repair, we prioritize quality service and customer satisfaction. We appreciate your patience and understanding during the repair process, as meticulous care is essential for delicate electronic components.

By signing below, I acknowledge and accept the terms of this Repair Agreement and Warranty Policy.